Frequently Asked Questions


Ordering


Do I need to set up a customer account to place an order?

You can buy any of our stock products without an account, however you will need to set up an account to buy customised products or products delivered electronically. If you had an existing account on the previous online shop your account details have not been transferred so you will be required to signup for a new account for non-stock item purchases.


How do I register or sign into online account?
  1. Navigate to the site homepage
  2. Click on the 'My Account' menu in the top right corner of the webpage
  3. Click 'Sign In' or 'sign up'

Previous account/ Order History?

If you had a registered account on our old map shop http://shop.osi.ie/shop/ and require a copy of your order history, this can be requested by emailing our customer services department at custserv@osi.ie with your previous account details and this will be provided.


How do I make a purchase?

Search for products via the product navigation menu or the search field on the homepage:

Once the search results are returned, select the desired product by clicking the name of the product.
A product can be added directly to the cart from the search results page by clicking the 'Add to Cart' button. However, if the product requires product options to be completed the user will be brought to the product details page, where these options can be selected:

  • The Product Detail page is now displayed.
  • Complete all the Product Options.
  • Select the desired location on the map viewer by entering your postcode, address, or coordinates for customisable products.
  • If product is a digital extract you can select your desired AOI using the drawing tools on the Map Viewer
  • Select Lock position and add to cart
  • You can now proceed to check out to complete your purchase or add products to your wishlist where it will be saved for later.

What payment methods do you accept?

We currently accept MasterCard, Visa, Visa Debit and American Express.

We cannot accept checks, cash, or money orders as payment.

The charge for your order will appear on your credit card statement as 'Ordnance Survey Ireland'.


What is 3D secure?

3D secure is a fraud prevention system that protects you from unauthorised online use of your credit/debit cards.

When you purchase goods or services online, you may be prompted to enter a one-time passcode which will be sent to your mobile phone by text message, to authorise the transaction and confirm that the card is yours.

If you do not get a text, please contact your bank for further details on getting set up for 3D secure

One of the requirements to verify your identity is ensuring that your billing address is correct. As a result we have updated the way we store your address to comply with this. If you are a returning customer with an account please review your address before making a purchase.

You have a set amount of time and a number of attempts to enter the passcode correctly. If you do not enter the passcode correctly, you; will be unable to complete your online purchase.

If this happens you will be redirected to the shopping cart and given a reason for the failure of payment.


Is it safe to give my credit card and personal details online?

You can tell that a browser is secure in a couple different ways: In a non-secure mode, the web site address begins with "http://". In a secure mode, the address should begin with "https://" - that "s" stands for "secure". You will notice yourself entering a secured zone after you enter in your billing information when placing an order.


How do I cancel, change or return my order?

Any cancellations, change requests or returns must be made via our customer services, they can be contacted at custserv@osi.ie or on +353-1-8606778 quoting your order number.


What information do you collect?

OSi gathers navigational information about where visitors go on our Website. This information allows us to see which areas of our Website are most visited and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Website.

Online visitors are given the opportunity to register with the OSi online shop. Registering with the online shop allows visitors to certain perks only available to registered members as well as enjoy quicker checkouts by having the Website automatically enter their billing address and preferred shipping information. Registering with the online shop requires visitors to provide their name, e-mail address, postal address and telephone number.

If you complete a purchase on store.osi.ie then we will gather personal information (i.e. name, billing and shipping address information, e-mail address, telephone), as well as information about your purchases on our website.

For more information regarding Privacy on our site, please read our Privacy Policy.


Delivery and Shipping


How do I get my downloadable product?

Orders are generally completed and available for download within 15 minutes after submission. Once your order is complete and your map(s) have been produced you will be sent a confirmation email including download details. When your order is complete you can download the product by selecting My Account > My Dashboard > My Downloadable Products

Please note that order download item links are active for a maximum of 7 days only.
We recommend that you download these files immediately after purchasing and store them in a safe place for future access. Items may be removed from our online store from time to time. If the downloadable item(s) you purchased are older than 7 days and have been removed then any requests for a replacement may be subject to a service charge


How to unzip your downloaded file?

In order to work with zipped files, they must be unzipped or extracted first. Windows has a built in program called Windows Compressed Folders which can do this for you. If your PC does not have an unzipping program, you can download one these free of charge. A google search will source these programs.

  1. To unzip a single file or folder, double click to open the zipped folder, then drag the file or folder from the zipped folder to a new location.
  2. Or, Double click on the folder, select your files, right click and choose extract.
  3. Or, right click on the zipped folder and select an option to open or extract the files.


How to open your downloaded PDF file?

An up-to-date version of Adobe reader is required to open your purchased PDF, if you do not have the latest version, this can be downloaded free of charge at https://get.adobe.com/reader/


When can I expect to receive my product by post?
  1. Orders are normally processed and posted within 2 working days. Products that are delivered via post are:
  2. Paper maps
  3. Books
  4. Mapping orders that are A1, A2 and AO size are delivered by post.

What if my map fails to produce/download?

If you have any trouble downloading any Aerial imagery Map, Place map, Planning Pack or Land Registry Compliant Map that you have purchased, please contact us at custserv@osi.ie or on +353-1-8606778 quoting your order number.


What if my package is not delivered?

Postal orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer's expense. Additionally, orders that are abandoned by the customer for any reason will not be returned to the customer and will only be resent at the customer's expense.


Why can't I get my order delivered by post?

You cannot order a map online to be delivered by post. All mapping ordered online is delivered electronically (with exception to the Paper products/ books and A2/ AO size prints).If you wish to purchase a map and want it shipped to you by post please contact our Customer Service Dept. and they can put you through to the relevant sales dept.



User Account


What benefits do I get for having an account?

User who have an account registered can:

  1. Purchase, view, and download any digital items
  2. Change or update your address details
  3. Retrieve saved orders or wish list items
  4. View all your current, pending and previous orders
  5. Access or subscribe to the OSI newsletter

How do I register or sign into online account?
  1. Navigate to the site homepage
  2. Click on the 'My Account' menu in the top right corner of the webpage
  3. Click 'Sign In' or 'sign up'

What to do if I've forgotten my password?

If you have forgotten to sign in, please click on the text 'Forgot your password' below the password input box. You will be asked to enter in the email address associated with your user account, once this is done click "Reset My Password".

You will be now redirected to the Customer Login page with message advising that a 'reset password link' has been sent to your email address. Go to your email inbox and follow the steps in there.


Previous account/ Order History?

If you had a registered account on our old map shop http://shop.osi.ie/shop/ and require a copy of your order history, this can be requested by emailing our customer services department at custserv@osi.ie with your previous account details and this will be provided.


How do I change my address?

Only addresses from registered users can be changed. Once you have logged into your account, you should:

  1. Click on your username in the top righthand corner
  2. Select 'My Account'
  3. Click on 'Address Book' located on the grey lefthand menu
  4. Select either 'Change Billing Address' or 'Change Shipping Address'
  5. Make the required change ensuring all required fields are filled in. Due to updates in security these may have changed since you first created them
  6. Click save.

Product Questions


Supply of previous editions of OSi Maps (Specific Years).

Please note that requests for specific previous editions of Ordnance Survey Ireland maps are only available on request. The processing and supply of these maps can take up to 10 working days. Requests should be made via email to custserv@osi.ie or mapsales@osi.ie

Please include the following information:

  1. Your Name, Address and Contact Number
  2. Purpose of Request (e.g. Court Case)
  3. Year of Map Required
  4. Co-ordinates or area required

Upon receipt of this information, a member of staff will get back to you with a price and delivery date.


What is a Planning Pack?

Ordnance Survey Ireland’s Planning Pack is intended for use solely for planning purposes. The Planning Pack is delivered in PDF format or DWG format.

https://www.osi.ie/products/professional-mapping/planning-pack/


What is the difference between a Planning Pack (Printable PDF) and a Digital Planning Pack (DWG)?
  • Ordnance Survey Ireland’s Printable PDF Planning Pack is intended for use solely for planning purposes. The Printable Planning Pack is available in 1:1000 and 1:2500 scale, to an A4 and A3 extent, and supplied in PDF format.
  • Ordnance Survey Ireland’s Digital Planning Pack is also intended for use solely for planning purposes. The Digital Planning Pack is available in 1:1000 and 1:2500 scale, to an A4 and A3 extent, and supplied in Autocad DWG 2013 format as a vector product.

What scale map will I get if I order a Planning Pack (Printable)?

Planning Packs are available at 1:1000 or 1:2500. You can select the scale available for your site. You will also receive a site location map 1:10560 (6 inch).


What boundaries show in my Digital Planning Pack (DWG)?

Ordnance Survey Ireland now provide CBD Boundaries (Baronies, Counties, High Water Mark, Parishes and Townlands) with all DWG purchases. This applies to our Digital Landscape Model as well as our digital Planning Pack.


If I purchase a Planning Pack, can I use it for Land Registry purposes?

No, Planning packs are solely for planning purposes, you must purchase a Land Registry Compliant map for land registry purposes.


How many prints of the planning pack must I submit with my planning application?

This varies from one Local Authority to another - BEFORE PURCHASING A PLANNING PACK YOU MUST CHECK WHAT IS REQUIRED FROM YOUR LOCAL PLANNING AUTHORITY.


How do I print a Planning Pack?

You will need to have Adobe reader installed on your computer to print the PDF, this can be downloaded from Adobe.com. Once you have selected the print option. Make sure that in the 'Page Scaling & Handling' section that 'Actual size' is selected (page scaling is set to 'none' in older versions of Adobe) and that you have the 'Choose Paper Source by PDF page size' ticked. You can see these options highlighted in the picture below. If you have selected an A3 map you must have access to an A3 printer to print the map.


How many times can I print my planning pack map?

You can print the map as many times as is required by your Local Planning Authority or as necessary in relation to one planning application only. Copyright is included in the price of the Planning Pack for one planning application only.


Can I use my Planning Pack for multiple planning applications?

No, a planning pack may only be used once, the copyright as defined by the order number on a planning pack is only applicable for one use. PLEASE NOTE: OSi Copyright dept. visit county council offices regularly to ensure maps are copyright compliant.


Copyright


What are the copyrights around Ordnance Survey Ireland maps?

Ordnance survey Ireland maps are copyright protected, therefore a licence or permit is required to reproduce. Anyone wishing to reproduce OSi materials, or use it as a basis for their own publications, must obtain a licence from OSi. Copyright licences for Planning Packs and other single uses can now be downloaded from our online store here

Information regarding copyright of your product is available in the terms and conditions document that accompanies your order.


I order a lot of planning packs, do I need copyright for each one?

Each use of Ordnance Survey products requires its own licence, however if you or your company submits a lot of planning packs or other single items then we offer annual licences to companies and professionals that can cover each item.


Does the Single Use Licence cover my newspaper/ information booklet/ media project?

The Single Use Copyright Licence covers the requirements of the public to copy or reproduce OSi mapping data, OSi aerial photography and other published OSi products once. For media that requires OSi data be copied multiple times a copyright permit is required. Please contact copyright@osi.ie to find out more or purchase a copyright permit.


Troubleshooting


I see an error on the Map, what should I do about it?

If you notice any errors in the Map(s), please let us know by using the Map Reporting Tool on our website at the following link https://www.osi.ie/contact-us/map-reporting-tool/


Any other issues?


What if my problem wasn't answered here?

If you have any other queries or issues then just drop us an email at OSi Customer Services or if you prefer to talk to us then telephone us at +353-1-8606778