Delivery and Returns

Delivery and Shipping

How do I get my downloadable product?

Orders are generally completed and available for download within 15 minutes after submission. Once your order is complete and your map(s) have been produced you will be sent a confirmation email including download details. When your order is complete you can download the product by clicking on the "download" link on the order page. (Log in to "My Account" and go to "my dashboard" and "My Orders")

Please note that output files are stored for 30 days only.
If files have not been downloaded after 30 days they are deleted and you will have to re-order your maps.

When can I expect to receive my product by post?

Orders are normally processed and posted within 2 working days. Products that are delivered via post are:

  1. Paper maps
  2. Books
  3. Mapping orders that are A1, A2 and AO size are delivered by post.

What if my map fails to produce/download?

If you have any trouble downloading any Orthophotography Map, Wind Speed map, Planning Pack (Printable) or Land Registry Compliant Map that you have purchased, please contact us at or on +353-1-8606778 quoting your order number.

What if my package is not delivered?

Postal orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer's expense. Additionally, orders that are abandoned by the customer for any reason will not be returned to the customer and will only be resent at the customer's expense.

Why can't I get my order delivered by post?

You cannot order a map online to be delivered by post. All mapping ordered online is delivered electronically (with exception to the Paper products/ books and A2/ AO size prints).If you wish to purchase a map and want it shipped to you by post please contact our Customer Service Dept. and they can put you through to the relevant sales dept.


How do I cancel, change or return my order?

Any cancellations, change requests or returns must be made via our customer services, they can be contacted at or on +353-1-8606778 quoting your order number.